By carolemetcalfe

New appointments bolster Tong’s commitment to first-class service

Tong bolsters its commitment to first-class service | Tong Engineering

As Tong Engineering continues to expand in home and export markets, the UK’s innovative handling equipment manufacturer has announced key new appointments within its Sales team, reinforcing its commitment to providing exceptional service and support to customers at every stage of their project.

Jordan Wilson has been appointed as Sales Manager following his work developing Tong’s aftersales support division, TongAssist. Well known to many customers for building strong relationships, Jordan brings valuable insight into customer needs and focuses on delivering automated, efficient handling solutions to streamline operations of all sizes.

Long-standing commitment

Also joining the sales team, Ian Evison has taken the role of Sales-Operations Manager after nearly 25 years in Tong’s aftersales department. Bringing deep technical expertise and a long-standing commitment to customer care, Ian will focus on ensuring smooth project delivery and providing knowledgeable support throughout the sales process.

“As a growing business, our teams naturally evolve, and we are committed to upholding our promise of first-class service as we strengthen connections with customers in the UK and worldwide,” says Edward Tong, Managing Director at Tong Engineering. “Our core values have always been built on a Sales team dedicated to providing personalised expertise and project support, working closely with customers to improve the efficiency of their post-harvest handling operations.”

The newly evolved Sales structure blends experience with fresh momentum, ensuring expert guidance and tailored handling solutions for both new and existing customers. Simon Lee, Sales Director since 2021, continues to lead the Tong Sales team. The new appointments join established Sales Managers David Wilson and Richard Knighton, who now also leads Tong SwiftLift as General Manager. Ian Hodgson also continues to support the Sales team as Sales Office Manager.

Commenting on the team, Sales Director Simon Lee said: “It’s great to welcome two very knowledgeable Tong colleagues into the Sales department. Their existing understanding of our equipment will be invaluable in delivering personalised support throughout the sales process. With customer care, technical expertise, and innovation at the heart of what we do, we’re in a strong position to support our growing customer base.”

With a strong family heritage, both Edward and Charles Tong remain actively involved in sales, working closely with the Tong sales team. Their extensive knowledge and long-standing customer relationships continue to play a valued role in every stage of the sales journey.

Contact us