Servicing & Machinery Installation
BUILT TO DELIVER QUALITY & RELIABILITY
We understand the need for growers and packers to maintain continuous operation. Tong vegetable handling and grading machines are built to ensure reliable performance in the most demanding situations, designed for quick and easy maintenance, complete with an excellent warranty package for ultimate peace of mind.
Out-of-Hours Support
Our stores and service team are committed to offering our customers vital support when its needed most. On hand for your spare parts and servicing requirements on +44(0)1790 755109, with an out of hours emergency call-out service, our team are dedicated to offering the vital spares, service and onsite support you need to ensure downtime is kept to a minimum.
Engineering Expertise
The expertise of our service & installation team is unrivalled, with electrical and mechanical technicians that have many years of experience in installation and service maintenance work on both Tong Engineering equipment as well as other specialist equipment.
LASTING PARTNERSHIPS
We are proud to say that Tong customers can rest assured they’ll always receive the very best attention and aftersales service, every step of the way. Our commitment to delivering custom built solutions goes hand in hand with our dedication to building long-term relationships that last.
EXPERT EQUIPMENT INSTALLATION
Tong Engineering prides itself on outstanding customer service and machine installation. We are proud of our friendly team both in our stores and service departments who ensure that Tong equipment is installed to the highest standard, and is also maintained in the best possible way, ensuring a long and reliable lifespan.
ONGOING
SUPPORT WITH
TONG ASSIST
Your friendly and reliable external support partner. Tong Assist is a sub-division of the Tong aftersales and service department that focuses on assisting vegetable producers and processors with scheduled vegetable handling equipment maintenance. Now a well-established department with a dedicated Tong Assist team of expert engineers who offer maintenance and support across Tong and other manufacturer’s equipment, Tong Assist ensures your vegetable handling equipment is maintained and repaired to the highest standards, ensuring longevity of machine lifespan whilst minimising downtime.
MAINTENANCE SCHEDULING
Tong Assist offers a wide range of maintenance scheduling options which are designed to create a defined programme for repair and maintenance works to be carried out on specified equipment, keeping your vegetable handling equipment in tip-top condition at all times.
EXTENDED WARRANTY
An extended warranty package from Tong Assist allows you to build an equipment warranty plan specifically designed to keep your vegetable handling equipment operating at its best, giving you ultimate peace of mind that we’ve got you covered throughout your warranty period.
ON-SITE ASSISTANCE
Our innate dedication to building long-term relationships puts us in the perfect position to offer professional, on-site assistance to our customers covering a wide range of tasks that may not be covered by internal teams. Talk to Tong to discuss your requirements and see how we can help.
REMOTE WORLDWIDE SUPPORT
Whether you are running a Caretaker in Norfolk, a complete carrot washing line in Spain, or an onion grading facility in the USA, Tong offers a remote access option to our worldwide customer base, allowing our engineers to see the state of your equipment in real time, delivering timely support and problem-solving capabilities as and when you need it.